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Using Power BI to analyze MS Teams AA and CQ - Part 3 - Cloud Call Queue Agent Timeline

samanthaeasterday

Aug 31, 2022
2 min

Using Power BI to analyze MS Teams AA and CQ - Part 3 - Cloud Call Queue Agent Timeline

#microsoftteams #microsoft #powerbi #analytics #teamsphone Part 1 Using Power BI to analyze MS Teams Auto Attendants and Call Queues – PART 1 -Auto Attendant Analytic (samanthaeasterday.com) Part 2 Using Power BI to analyze MS Teams Auto Attendants and Call Queues - Part 2 - Call Queues Analytics (samanthaeasterday.com) Part 1 I went through the information shown in the Auto Attendants Analytics report. Describing what the information is actually telling you in the real world

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Using Power BI to analyze MS Teams Auto Attendants and Call Queues - Part 2 - Call Queues Analytics

samanthaeasterday

Aug 31, 2022
1 min

Using Power BI to analyze MS Teams Auto Attendants and Call Queues - Part 2 - Call Queues Analytics

#microsofteams #powerbi #teamsphone #microsoft Part 1 Using Power BI to analyze MS Teams Auto Attendants and Call Queues – PART 1 -Auto Attendant Analytic (samanthaeasterday.com) Part 1 I went through the information shown in the Auto Attendants Analytics report. Describing what the information is actually telling you in the real world. There are 3 areas to get information in the CQ and AA combined Analytics report: Cloud Auto Attendant Analytics, Cloud Call Queue Analytics a

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Using Power BI to analyze MS Teams Auto Attendants and Call Queues – PART 1 -Auto Attendant Analytic

samanthaeasterday

Aug 31, 2022
2 min

Using Power BI to analyze MS Teams Auto Attendants and Call Queues – PART 1 -Auto Attendant Analytic

#MSTeams #TeamsCalling #PowerBI #TeamsReports #Microsoft I have started to play around with Power BI to get more information from Teams Auto Attendants and Call Queues. ‘MORE’ is a strong word…I should really just say ANY information (if you know, you know) 😉. This has been a long-awaited feature for Teams AAs and CQs and sometimes becomes a barrier for customers to adopt Teams Calling. So this is long overdue! The instructions to install and upload the report Microsoft prov

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